How I can help you
An entrepreneur for 37 years. First small business, a data entry service bureau, in 1972. Additional small business ventures included a consulting firm for programming services to IBM clients, a fuel tax accounting firm, which lead to the purchase of KeyProcessors, another data entry service bureau in 1983. Transformed Consumer electronic paper claims into electronic processing and validation service winning clients Sanyo, Sharp, Toshiba and Hitachi. Sold the company at $6 million in 2004. The concept of providing warranty claims and field service management for manufacturers using the same service network was the key to success. Removing the duplication of efforts across the industry saved manufacturers millions in time and effort. As VP of Operations, increased sales to $12 million in the next 4 years. Experience covers managing day-to-day operations globally including: Customer Service, Auditing, Computer Operations, Call Center Dispatching, Programming and Data Entry. Control a $5 million budget. Optimizing workflow and cutting costs by removing unnecessary redundancy in salaries and overhead without compromising customer satisfaction and loyalty. Current business ventures include an Interactive Voice Response (IVR) service company she owns in Brea, CA assisting in growth of Analytics company in Toronto and Thermography business in Santa Ana.
Areas of Expertise
- Business Plans / Startup Assistance
- Human Resources
- Arts, Entertainment, & Recreation
- Professional, Scientific, & Technical Services